PRIVACY POLICY

Privacy Policy

The company RAPTAKIS PRIVATE CAPITAL COMPANY, headquartered in Heraklion, Crete Tax Identification Number/VAT No.: 081726553, Tax Office: Heraklion, is committed to protecting the privacy and personal data of its customers.

This policy describes how we collect, use, store, and manage your personal data in accordance with the General Data Protection Regulation GDPR and applicable legislation.

Our Commitments and Values

We collect and process only the data that is strictly necessary for our transaction with you.
We manage your personal data with full transparency and confidentiality.
We do not transfer your data to third parties without your consent, unless required by law or by our contract with you.
We apply modern technical and organizational measures to protect your data.

What Personal Data We Collect

We collect the following personal data, depending on the services we provide:

Identification details: First name, last name, Tax Identification Number/VAT No.
Contact details: Telephone number, email address, postal address.
Account information: Order history, payment details.

How We Collect Your Data

We collect your data:

Through the order form in our online store.
Through telephone communication with our representatives.
When you create an account or subscribe to our newsletter.

Use of Personal Data

We use your data for:

Issuing and sending invoices.
Fulfilling your order, including shipping and tracking.
Sending updates regarding the status of your order.
Informing you about offers and new products, only with your consent.
Complying with legal obligations and protecting our rights.

Cookies

We use cookies to improve your experience on our website. Detailed information about the use of cookies can be found in our Cookie Policy.

How We Ensure the Security of Your Data

We apply strict security measures, such as:

Data encryption.
Access only by authorized personnel.
Regular checks to prevent breaches.

Customer Rights

As our customer, you have the following rights:

To access or receive a copy of your data.
To correct inaccurate data.
To request the deletion of your data, provided that it is no longer necessary.
To withdraw your consent at any time.
To submit a complaint to the Hellenic Data Protection Authority at www.dpa.gr.

Data Retention Period

We retain your data for as long as required to complete your transactions or to comply with legal, tax, and accounting obligations.

After this period has expired, your data is deleted in accordance with our policy.

Changes to the Privacy Policy

Our policy may be amended periodically. Significant changes will be communicated through our website or other means of communication.